ENERGY, EDUCATION, AND ENVIRONMENTAL SERVICES PROGRAM

Emergency Utility Assistance

For Emergency Assistance, you must have a disconnected and final call notices on utility accounts. Clients must:

• Call HEAP Direct Appointment Lines (909) 723-1680 or (909) 723-1681 for an appointment Monday-Friday between 8:00 a.m. and 4:45 p.m. Clients are no longer taken on a walk-in basis.
• Attend one of the scheduled Energy Education Workshops available on Tuesdays, Wednesdays, or Thursdays at 8:00 a.m. or 1:00 p.m.  Be early and prepared with all required documents.  Call our main number at 909-723-1500, and select option 2, then option 2 again for requirements or follow the required documentation Emergency HEAP link on the right. 

Non Emergency Utility Assistance

Clients without a disconnect notice, may apply for an annual HEAP credit by contacting us to receive an application packet by mail to be returned to us completely filled out. You may also download the required forms below and mail them back to us. It takes six to eight weeks once the application is approved for the credit to be applied to your specified utility bill.

• HEAP application 
• Acknowledgement of Services
• CARE Forms: SCE, SCG, SWG, PG&E, BVE
• Energy Education Form
• Energy Education Booklet

Wood and Propane

Clients may apply for Wood or Propane by contacting us to receive an application packet by mail to be returned to us completely filled out. You may also download the required forms below and mail them back to us. It takes four to six weeks once the application is approved for the credit to be applied to your specified vendor.

• HEAP application 
• Acknowledgement of Services
• CARE Forms: SCE, PG&E, BVE
• Energy Education Form
• Energy Education Booklet

For more information, contact us:

EEES HEAP (909) 723-1620, Fax (909) 723-1609
Monday- Friday 8:00 a.m. to 5:00 p.m

Mail All Documentation to:

ATTN: HEAP PROGRAM
696 S. Tippecanoe Ave, San Bernardino, CA 92415-0610

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